Proactive Return Prevention Specialist

LG Electronics; Huntsville (AL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Generous paid time off

Short-term incentives

Mental health resources

Job summary

LG Electronics is seeking a Customer Return Prevention Specialist to improve day-to-day customer service in a contact center supporting online purchases. The role focuses on reducing unnecessary returns by guiding customers through troubleshooting and using self-help tools like ARGUS and PCC.

The ideal candidate will be data-driven, detail-oriented, and collaborate with frontline agents, supervisors, and cross-functional teams to turn insights into measurable improvements.

Qualifications

• 3+ years in customer support, technical support, or related fields.
• Strong knowledge of LG Electronics products, features, and troubleshooting.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple cases and prioritize tasks to resolution.

Responsibilities

• Drive return prevention by analyzing customer concerns and return reasons.
• Provide solutions to resolve issues without initiating a return.
• Use product knowledge to diagnose issues and guide troubleshooting steps.
• Promote ARGUS, PCC, and other self-help tools to reduce returns.
• Share insights with teams to improve processes and customer experience.
• Ensure interactions comply with policies and maintain records for audits.

Skills

Product knowledge

Troubleshooting

Communication

Collaboration

Case management

Data analysis

Tools

ARGUS

PCC

CRM platforms

Job description

LG Electronics is seeking a Customer Return Prevention Specialist to improve day-to-day customer service in a contact center supporting online purchases. The role focuses on reducing unnecessary returns by guiding customers through troubleshooting and using self-help tools like ARGUS and PCC.

The ideal candidate will be data-driven, detail-oriented, and collaborate with frontline agents, supervisors, and cross-functional teams to turn insights into measurable improvements.