Return Material Authorization Clerk

FOSS; Eden Prairie (MN); On-site; USD 31,684 - 35,817; Full time

Job summary

An international analytical solutions provider in Eden Prairie is looking for a Return Material Authorization (RMA) Clerk to enhance their warehouse operations. The role involves processing incoming RMAs, coordinating shipments, and maintaining records. Candidates should have at least 2 years of experience in logistics or warehouse roles and familiarity with SAP and shipping systems. This full-time position offers a competitive hourly wage ranging from $23 to $26, depending on experience and qualifications.

Qualifications

• Minimum of 2 years’ experience in warehouse, logistics, or returns-processing role.
• Ability to manage multiple returns under tight timelines.
• Excellent attention to detail and documentation accuracy.

Responsibilities

• Process daily incoming RMAs, including inspection and documentation.
• Coordinate outbound shipments for repaired or replaced items.
• Maintain accurate RMA records and organize inventory.

Skills

SAP expertise

FedEx and UPS shipping systems

Microsoft Excel

Salesforce experience

Organizational skills

Problem-solving skills

Job description

1 week ago Be among the first 25 applicants

This range is provided by FOSS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $26.00/hr

Headquartered in Hillerød, Denmark, FOSS is an international family‑owned company providing analytical equipment that helps to improve production processes and product quality in food, agricultural and other industries.

FOSS is known throughout the world for efficient, analytical solutions that help to improve both food quality and safety in the global food market. The company is playing an increasingly important role in ensuring optimal use of valuable agricultural resources and has created groundbreaking innovations throughout the years in analytical technology. FOSS provides instruments and solutions to the world’s 100 largest food companies.

Job Overview

For our sales and service subsidiary in North America, we are seeking a Return Material Authorization (RMA) Clerk to support our growing warehouse operations. Foss North America employs around 100 employees with revenue of more than 75 million USD. Our office is in Eden Prairie, MN.

Primary Tasks

• Process daily incoming RMAs, including inspection, documentation, and system updates
• Receive returned instruments and parts in SAP and route them to proper teams (service, quality, or inventory)
• Coordinate outbound shipments for repaired, replaced, or exchanged items
• Create shipping labels through third‑party carrier systems
• Maintain accurate RMA records, including reason codes, serial numbers, and test results
• Communicate with internal teams regarding return statuses and required follow‑up actions
• Organize and stage RMA inventory, ensuring segregation of good stock, defective units, and returns
• Support warehouse operations as needed, including basic picking, packing, and inventory tasks
• Assist with daily warehouse organization and cleanliness
• Additional tasks as required or assigned

Qualifications

• A minimum of 2 years’ experience in a warehouse, logistics, or returns‑processing role
• Experience with SAP (especially return, goods movement, and inventory transactions)
• Experience with FedEx and UPS shipping systems
• Experience with Microsoft Excel
• Experience with Salesforce
• Experience with internal customer service supporting Sales, Service, or technical teams
• Ability to quickly learn new systems and follow structured processes
• Strong organizational and problem‑solving skills
• Ability to manage multiple returns under tight timelines
• Excellent attention to detail and documentation accuracy

Personal Skills

We are looking for a team player who can communicate clearly (written and verbally) with various levels of management, great networking skills, and the ability to work independently while still functioning in a team environment.

Application and Further Information

Send your application using the link below. We process applications on an ongoing basis, so apply today!

Salary range: $23-26 per hour - depending on experience and qualifications

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Supply Chain

Industries

Appliances, Electrical, and Electronics Manufacturing