Customer Service Representative 1

ASSA ABLOY Opening Solutions Americas; Mesquite (TX); Presencial; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

12 paid holidays

Medical, Dental, Vision, Life and AD&D

Health Savings Accounts

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Employee Assistance Program

Employee discount and recognition

Well-being and employee experience

Descripción de la vacante

ASSA ABLOY Opening Solutions Americas in Mesquite, TX is seeking a Customer Service Representative to provide front-line support, handle inquiries, and coordinate with Engineering, Sales, Production and Distribution to ensure customer satisfaction.

The role emphasizes accurate quotes, timely order processing, issue resolution, product knowledge, and building strong relationships with customers, suppliers, and contractors.

Formación

• Minimum 2 years of customer service experience in building, wholesale building products or related field.
• Bachelor’s degree or additional studies are a plus.
• Excellent communication, time management and problem-solving skills.

Responsabilidades

• Process orders and handle customer inquiries with general and technical information.
• Ensure timely processing of quotes, with accuracy and pricing.
• Assist with resolving customer issues and improving satisfaction.
• Maintain knowledge of products and industry trends to provide informed recommendations.
• Coordinate with sales, production, logistics and warehouse for on-time delivery and order fulfillment.

Conocimientos

Customer service

Communication

Time management

Analytical abilities

Attention to detail

Multitasking

Outlook

Excel

Word

Educación

High School degree or GED equivalent

Bachelor’s degree or related area

Herramientas

ERP systems

Shipping software

Descripción del empleo

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

What would you do as our Customer Service Representative?

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow-up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
• Other projects and assignments, as needed.

The Skills and Experience You Need

• High School degree or GED equivalent required.
• Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

This position is classified as non-exempt (eligible for overtime) with an hourly pay range of $19.50 - $20.50. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role.

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid time off, including sick and vacation days
• 12 paid holidays
• Medical, Dental, Vision, Life and AD&D Insurance
• Health and flexible savings accounts subject to eligibility requirements
• 401(k) with company contributions
• Tuition Reimbursement
• Learning and Career Development opportunities
• Employee Assistance Program
• Employee discount and recognition programs
• Well-being and employee experience initiatives designed to support you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Applications for this position will be accepted through 12/31/26, although the Company reserves the right to modify or discontinue the posting at any time.

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team, not a chatbot or automated screening tool.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.