Return Agent - Alamo Rent a Car

Enterprise Holdings; Lihue (HI); On-site; USD 23,332 - 33,231; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Holdings is hiring a Full Time Return Agent at Lihue Airport - Alamo Rent a Car. The role involves providing efficient customer service during the rental return process. Candidates must be at least 18 years old and hold a valid driver’s license. The position pays $20.53/hour for 40 hours a week with various shifts from 1pm-9:30pm including weekends. Benefits include paid time off, health insurance, and employee discounts on rental cars.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license with no more than 3 moving violations.
• No drug or alcohol-related conviction on driving record in the past 5 years.

Responsibilities

• Greet all customers upon arrival.
• Identify items found in vehicles and turn them into lost and found.
• Advise customers about rental charges and provide accurate receipts.

Skills

Customer service

Attention to detail

Job description

Overview

Enterprise Mobility has an exciting opportunity for a Full Time Return Agent at the Lihue Airport - Alamo Rent a Car location (96766).

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $20.53/hour

Shift Schedule: 40 hours per week, various shifts between 1pm-9:30pm, including weekends and holidays

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 40 hours per week, various shifts between 1pm-9:30pm, including weekends and holidays