Assistant Retreat Director

Massage Heights North Thornton; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Employee Discounts

Digital Work Environment

Competitive salary and bonus

Job summary

Heights Wellness Retreat is seeking a visionary Retreat Director to lead day-to-day operations and elevate every guest journey. You will guide a team of therapists, consultants, and support staff, upholding exceptional hospitality, training, and retention initiatives in a dynamic wellness setting.

The role requires strong leadership, organizational and communication skills, with a focus on delivering Cloud 9 experiences and measurable wellness outcomes.

Qualifications

• Proven ability to lead and mentor therapists, consultants, and support staff.
• Experience maintaining high hospitality standards and guest satisfaction.
• Strong interpersonal and communication skills to foster a positive retreat culture.

Responsibilities

• Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint.
• Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff.
• Deliver operational excellence by ensuring consistent adherence to Heights’ standards.
• Proactively recruit exceptional team members who align with our mission and culture.
• Lead all training and development for all retreat members.
• Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
• Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
• Champion the Cloud 9 experience by continuously inventing guest journeys through elevated touchpoints and wellness enhancements.
• Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
• Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
• Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
• Plan, prepare, and execute events to promote Heights Wellness in your area.
• Conduct the necessary marketing activities to drive leads.

Skills

Leadership

Mentoring

Operational excellence

Guest relations

Job description

Benefits

• Free uniforms


• Opportunity for advancement


• Paid time off

Welcome to Your Next Chapter of Purpose.

At Heights Wellness Retreat, we believe that every person
is an unstoppable force in their own life—and wellness is
the catalyst that makes that transformation possible. We're
not just a retreat; we’re a sanctuary where physical,
emotional, mental and spiritual well-being intersect.
Our Cloud 9 Experience is more than a promise—it’s a way
of life. And now, we're searching for a visionary Retreat
Director to lead our team and elevate every guest's journey.

Why You’ll Love It Here

• Serene and Tranquil Areas


• Best-in-the-industry heated and hydraulic massage tables


• Luxurious linens and high-quality products provided


• Innovated therapies – Halo Salt Therapy, Infrared Sauna,
  Cryotherapy, Lymphatic Drainage Technology and Red Light Therapy

Company Perks

• Personal and Career Development


• Comprehensive Leadership Training


• Beautiful Retreats


• Employee Discounts


• Digital Work Environment


• Competitive salary and bonus opportunities

Schedule / Expected Work Hours

Must be able to work varied hours, including weekends,
evenings, holidays, etc.

Responsibilities

• Guide the day-to-day operations of the Retreat to ensure
  excellence in every touchpoint


• Lead, mentor, and empower a high-performing team of
  therapists, consultants, and support staff, creating a
  supportive and rejuvenating internal culture.


• Deliver operational excellence by ensuring consistent
  adherence to Height’s standards.


• Proactively recruit exceptional team members who align
  with our mission and culture.


• Lead all training and development for all retreat members.


• Implement strategic retention practices, including regular
  check-ins, growth plans, and performance recognition.


• Manage scheduling, performance, and guest relations with
  a focus on exceptional service and measurable wellness
  results.


• Champion the Cloud 9 experience by continuously
  inventing guest journeys through elevated touchpoints and
  wellness enhancements.


• Maintain seamless communication across departments to
  ensure every guest’s journey is personalized, purposeful,
  and unforgettable.


• Monitor KPIs, guest feedback, and operational data to
  optimize performance and guest satisfaction.


• Model excellence by setting the tone with gracious
  hospitality, intentional communication, and excellence in
  every interaction with guests and team members.


• Plan, prepare, and execute events to promote Heights
  Wellness in your area.


• Conduct the necessary marketing activities to drive
  leads.

Qualifications

• Lead and mentor therapists, consultants, and support staff,
  fostering a positive work culture.


• Ensure operational excellence and adherence to Heights'
  standards in daily retreat operations.


• Recruit and train team members, aligning with the retreat’s
  mission and culture.


• Familiarity with a branded or franchise environment is
  preferred.


• Implement retention strategies, including growth plans and
  performance recognition.


• Manage scheduling, performance, and guest relations, focusing
  on exceptional service.


• Innovate guest journeys and enhance wellness experiences.


• Proven success in recruiting and retaining service talent
  through strong leadership, organizational, and communication
  skills.


• Monitor KPIs and guest feedback to optimize performance
  and satisfaction.


• Develop sales contests and monitor metrics to help retreat
  meet sales goals.


• Conduct local marketing activities to drive leads and
  promote Heights Wellness.

Company Overview

At Heights Wellness Retreat, we believe wellness starts from
within—and that includes our team. We're more than just a spa;
we're a sanctuary dedicated to nurturing not only our guests'
journeys but our team members’ personal and professional
growth.

When you join Heights Wellness Retreat, you’re not just
starting a job—you’re joining a movement dedicated to lifting
others and yourself. Let us help you rise to your full potential.

Core Values

• Anything is Possible


• Lead with Heart


• Purpose over Pride


• Fiercely Obsessed with Success