Retreat Concierge & Guest Experience Lead

Hale Akua Garden Farm & Eco-Retreat; Haiku (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holiday Pay

Staff yoga room access

Job summary

Hale Akua Garden Farm & Eco-Retreat Center seeks a proactive Guest Service Executive in Maui. You will welcome guests, manage check-in/out, answer inquiries, and guide retreat leaders and staff to ensure exceptional experiences. Proficiency with office tech and a passion for hospitality are essential.

You will coordinate bookings, handle mail and concierge tasks, and contribute to a warm, organized guest-centric environment at our eco-retreat property.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented, highly organized and customer-centric.
• Proficient with Zoom, Slack, Outlook, Google Drive and MS Office.
• Able to learn Retreat Guru PMS and manage guest needs efficiently.

Responsibilities

• Answer calls, forward voicemails and share retreat details with guests or staff.
• Monitor Slack and email; respond to inquiries from guests, leaders, vendors and team.
• Handle check-in/check-out tasks, assign keys, parking passes and upsell services.
• Assist bookings across OTA channels; manage tours, reservations and payments.
• Maintain daily work logs and participate in weekly supervisor check-ins.

Skills

Customer service

Communication

Multi-tasking

Tech proficiency

Phone etiquette

Tools

Zoom

Slack

Outlook

MS Office

Excel

Job description

Hale Akua Garden Farm & Eco-Retreat Center seeks a proactive Guest Service Executive in Maui. You will welcome guests, manage check-in/out, answer inquiries, and guide retreat leaders and staff to ensure exceptional experiences. Proficiency with office tech and a passion for hospitality are essential.

You will coordinate bookings, handle mail and concierge tasks, and contribute to a warm, organized guest-centric environment at our eco-retreat property.