Retreat Center GM | Ops, Guest Experience & Leadership

Beyul Retreat LLC.; Meredith (CO); Vor Ort; USD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Onsite housing

Paid time off

Wellness access

Retreat/programming access

Zusammenfassung

Beyul Retreat LLC in Colorado seeks an experienced General Manager to own day-to-day operations of lodging, events, food and beverage, and guest services. This senior role requires strong leadership to preserve Beyul's warmth and community while delivering exceptional guest experiences during retreats and seasonal events.

The role includes budgeting, payroll, vendor relations, staffing, and overseeing operations across lodging, F&B, events, and property management, with a focus on sustainable

Aufgaben

• Oversee day-to-day operation of lodging, housekeeping, food & beverage, events, front-of-house, guest communications, sales, and property operations.
• Maintain high standards for hospitality, cleanliness, property presentation, events, amenities, and guest experience.
• Anticipate operational needs, resolve problems proactively, and prepare the property for retreats, weddings, busy weekends, holidays, and seasonal transitions.
• Oversee InnRoad, Retreat Guru, guest communication tools, lodging inventory, nightly minimums, and other operational systems.
• Step into escalated guest issues, refunds, and service recovery when needed.
• Oversee the Mercantile and Bodega, including purchasing and inventory.
• Develop and continuously improve SOPs, systems, and processes across the property.
• Maintain strong relationships with vendors, contractors, partners, and other operational stakeholders.
• Lead staffing plans and scheduling based on occupancy, events, seasonality, PTO, and labor budgets.
• Lead recruitment, hiring, onboarding, training, performance management, corrective action, and offboarding.
• Oversee biweekly payroll, timekeeping, PTO approvals, benefits, employee documentation, and seasonal employee housing.

Jobbeschreibung

Beyul Retreat LLC in Colorado seeks an experienced General Manager to own day-to-day operations of lodging, events, food and beverage, and guest services. This senior role requires strong leadership to preserve Beyul's warmth and community while delivering exceptional guest experiences during retreats and seasonal events.

The role includes budgeting, payroll, vendor relations, staffing, and overseeing operations across lodging, F&B, events, and property management, with a focus on sustainable