Retirement Plan Services Operations Supervisor

bankeasy; Brookings (SD); On-site; USD 85,000 - 110,000; Full time

Job summary

First Bank & Trust is seeking an Operations Supervisor for Retirement Plan Services in Brookings, SD. You will lead the Retirement Plan Services Administrators, ensure accurate, timely plan administration, and maintain compliance with ERISA and IRS requirements.

The role requires a bachelor's degree with six years of experience and strong communication, Excel, and database skills. You will mentor staff, manage workloads, and coordinate annual Form 5500 and related reporting.

Qualifications

• Bachelor's degree in a related field and six years of relevant experience or equivalent.
• Advanced knowledge of qualified retirement plan administration, ERISA, IRS, and DOL requirements.
• Prior supervisory experience strongly preferred. Strong communication and proficiency with Excel, reporting tools, databases, and retirement recordkeeping systems.

Responsibilities

• Lead the team and develop an atmosphere of teamwork, open communication, and unity; provide oversight of services and mentor staff.
• Supervise Retirement Plan Services Administrators; set priorities, monitor workloads, evaluate performance, and foster a collaborative environment.
• Oversee daily retirement plan administration and recordkeeping activities: contributions, distributions, loans, rollovers, trading, testing, statements, reconciliations, and annual reporting.
• Provide technical guidance and quality reviews for complex transactions and plan inquiries.
• Ensure work is accurate, timely, and compliant with ERISA, IRS, DOL, internal policy, and plan documents.
• Coordinate annual Form 5500 preparation, tax reporting, notices, audits, and related regulatory reporting.
• Support system updates, reporting needs, plan conversions, product changes, and process improvements.
• Develop and improve department procedures, controls, and training resources for retirement plan administration.
• Partner with internal teams, relationship managers, and plan sponsors to resolve issues and ensure consistent service experience.
• Act in accordance with bank policies and complete required compliance training.

Skills

Communication skills

People management

Team leadership

Education

Bachelor's degree in related field

Tools

Excel

Reporting tools

Databases

Retirement recordkeeping systems

Job description

Job Description

The Retirement Plan Services Operations Supervisor oversees the Retirement Plan Services Administrators and provides day-to-day leadership, workflow direction, technical oversight, and quality control for retirement plan administration. This position requires strong knowledge of qualified retirement plans, recordkeeping, compliance requirements, and people management to ensure accurate, timely, and compliant service to plan sponsors and participants.

Qualifications

This person must have a bachelor's degree and six years of relevant experience, or the equivalent. Advanced knowledge of qualified retirement plan administration, ERISA, IRS, and Department of Labor requirements is required. Prior supervisory experience is strongly preferred. Strong communication skills and proficiency with Excel, reporting tools, databases, and retirement recordkeeping systems are essential.

Principal Responsibilities

• Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
• Supervise, coach, train, and develop Retirement Plan Services Administrators; set priorities, monitor workloads, evaluate performance, and support a collaborative, accountable team environment.
• Oversee daily retirement plan administration and recordkeeping activities, including contribution processing, distributions, loans, rollovers, trading activity, compliance testing, participant statements, reconciliations, and annual reporting.
• Provide technical guidance and quality review for complex transactions, plan administration questions, operational issues, and participant or plan sponsor inquiries.
• Ensure work is completed accurately, timely, and in compliance with ERISA, IRS, Department of Labor, internal policy, and applicable plan document requirements.
• Coordinate annual Form 5500 preparation, tax reporting, participant notices, audits, compliance reviews, and related regulatory or government reporting requirements.
• Support system updates, reporting needs, plan conversions or deconversions, product changes, and process improvements that strengthen service quality, efficiency, and control.
• Develop, maintain, and improve department procedures, controls, documentation, and training resources for retirement plan administration activities.
• Partner with internal teams, relationship managers, and plan sponsors to resolve issues, support client service, and maintain a consistent service experience.
• Act in accordance with First Bank & Trust policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in all required compliance training.

Compensation Grade

Salary Grade 6

Equal Opportunity Statement

First Bank & Trust is an Equal Opportunity, Affinitive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement .

Accommodation & Contact Information

Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail] .