Retirement Plan Services Operations Supervisor

Fishback Financial Corporation; Brookings (SD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) & ESOP profit sharing

Wellness program

Education assistance and training

Volunteer service hours

In-house childcare & preschool

Job summary

First Bank & Trust in Brookings, SD, seeks an Operations Supervisor for Retirement Plan Services to lead Administrators, oversee daily plan administration, and ensure accurate, compliant service to sponsors and participants.

The role requires a bachelor’s degree and six years of experience with advanced knowledge of qualified retirement plan administration, ERISA, IRS, and DOL requirements, plus strong people management and Excel proficiency.

Qualifications

• Bachelor’s degree and six years of relevant experience, or the equivalent.
• Advanced knowledge of qualified retirement plan administration, ERISA, IRS, and Department of Labor requirements.
• Prior supervisory experience is strongly preferred.
• Strong communication skills and proficiency with Excel, reporting tools, databases, and retirement recordkeeping systems.

Responsibilities

• Lead the team and develop an atmosphere of teamwork, open communication, and unity.
• Provide oversight of all services offered.
• Mentor staff and ensure training, evaluation, and motivation of team members.
• Supervise retirement plan admins; set priorities and monitor workloads.
• Oversee daily retirement plan administration and recordkeeping activities (contributions, distributions, loans, rollovers, trading, testing, statements, reconciliations, annual reporting).
• Provide technical guidance and quality review for complex transactions and inquiries.
• Ensure compliance with ERISA, IRS, DOL and internal policies.
• Coordinate Form 5500 preparation, tax reporting, notices, audits, and regulatory reporting.
• Support system updates, plan conversions/deconversions, and process improvements.
• Develop and improve department procedures, controls, and training resources.
• Partner with internal teams to resolve issues and maintain service quality.

Skills

People management

Leadership

Communication skills

Education

Bachelor’s degree

6+ years relevant experience

Tools

Excel

Reporting tools

Databases

Retirement recordkeeping systems

Job description

Job Description

The Retirement Plan Services Operations Supervisor oversees the Retirement Plan Services Administrators and provides day-to-day leadership, workflow direction, technical oversight, and quality control for retirement plan administration. This position requires strong knowledge of qualified retirement plans, recordkeeping, compliance requirements, and people management to ensure accurate, timely, and compliant service to plan sponsors and participants.

Qualifications

This person must have a bachelor’s degree and six years of relevant experience, or the equivalent. Advanced knowledge of qualified retirement plan administration, ERISA, IRS, and Department of Labor requirements is required. Prior supervisory experience is strongly preferred. Strong communication skills and proficiency with Excel, reporting tools, databases, and retirement recordkeeping systems are essential.

Principal Responsibilities

Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner. Supervise, coach, train, and develop Retirement Plan Services Administrators; set priorities, monitor workloads, evaluate performance, and support a collaborative, accountable team environment. Oversee daily retirement plan administration and recordkeeping activities, including contribution processing, distributions, loans, rollovers, trading activity, compliance testing, participant statements, reconciliations, and annual reporting. Provide technical guidance and quality review for complex transactions, plan administration questions, operational issues, and participant or plan sponsor inquiries. Ensure work is completed accurately, timely, and in compliance with ERISA, IRS, Department of Labor, internal policy, and applicable plan document requirements. Coordinate annual Form 5500 preparation, tax reporting, participant notices, audits, compliance reviews, and related regulatory or government reporting requirements. Support system updates, reporting needs, plan conversions or deconversions, product changes, and process improvements that strengthen service quality, efficiency, and control. Develop, maintain, and improve department procedures, controls, documentation, and training resources for retirement plan administration activities. Partner with internal teams, relationship managers, and plan sponsors to resolve issues, support client service, and maintain a consistent service experience. Act in accordance with First Bank & Trust policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in all required compliance training.

Compensation

Grade Salary Grade 6

Equal Employment Opportunity

First Bank & Trust is an Equal Opportunity, ... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement.

Reasonable Accommodation

Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [e-mail].

Community & Culture

We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

Benefits

• Comprehensive Healthcare Benefits: Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
• 401(k) & ESOP Profit Sharing: Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
• Wellness Program: The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
• Education: Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
• Volunteer Service Hours: Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
• In-house Childcare & Preschool: Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Work for us

Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.