Retirement Plan Client Services Specialist

adpinternalcareers; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is hosting a Client Service Specialist hiring event in Louisville to connect qualified candidates with retirement plan service roles. The position focuses on building strong client relationships and delivering exemplary service in daily plan administration.

Responsibilities include addressing client inquiries, assisting with plan design discussions, and coordinating education sessions, while ensuring compliance and high client satisfaction across ADP's retirement services.

Qualifications

• Experience up to 1 year in a client service role or related field.
• Knowledge of 401(k) plans and ADP payroll is preferred.
• Strong oral and written communication and listening skills.
• Proficiency with Microsoft Office; ability to learn proprietary systems.

Responsibilities

• Serve as the primary contact for retirement plans and ensure prompt client service.
• Communicate plan details, resolve questions, and support plan administration.
• Discuss plan design with sponsors and assist with plan changes.
• Schedule education workshops and CGT training for participants.
• Communicate compliance testing results and advise on improvements.
• Support year-end requirements including distributions and audits.
• Coordinate with internal partners to drive retention and client satisfaction.

Skills

Client service

Communication skills

Relationship management

Time management

Problem solving

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Payroll systems

Job description

ADP is hosting a Client Service Specialist hiring event in Louisville to connect qualified candidates with retirement plan service roles. The position focuses on building strong client relationships and delivering exemplary service in daily plan administration.

Responsibilities include addressing client inquiries, assisting with plan design discussions, and coordinating education sessions, while ensuring compliance and high client satisfaction across ADP's retirement services.