Retirement Plan Client Service Pro

adpinternalcareers; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP in Louisville, KY is seeking a Client Service Specialist to develop and maintain effective relationships with retirement plan clients and serve as the direct client contact for retirement plan services. You will communicate on service delivery, assist with day-to-day administration, troubleshoot issues and support client retention.

Responsibilities include acting as the primary contact for record-keeping matters, discussing plan design with sponsors, scheduling participant education,

Qualifications

• Experience up to 1 year in client service or related fields.
• Experience in ADP payroll and 401(k) is preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Serve as primary contact for retirement plans and ensure prompt service.
• Support plan changes, testing, and client retention initiatives.
• Coordinate education programs and workshops for plan sponsors and participants.
• Communicate compliance testing results and improvement options.
• Assist with year-end requirements and audits.

Skills

Communication skills

Multitasking

Relationship building

Customer service

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

ADP in Louisville, KY is seeking a Client Service Specialist to develop and maintain effective relationships with retirement plan clients and serve as the direct client contact for retirement plan services. You will communicate on service delivery, assist with day-to-day administration, troubleshoot issues and support client retention.

Responsibilities include acting as the primary contact for record-keeping matters, discussing plan design with sponsors, scheduling participant education,