Retirement Operations Sr Specialist

Charles Schwab; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid vacation

Sabbatical after every 5 years of 1

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin, TX, seeks a Sr Specialist in Retirement Operations to oversee high-volume distributions, research activity, and ensure ERISA compliance. You will train staff, refine processes, and coordinate across internal partners to meet tight deadlines with accuracy.

The role emphasizes attention to detail, initiative, and the ability to balance multiple priorities while delivering trusted client service and risk mitigation.

Qualifications

• 2 years of experience in Qualified Retirement Plan Administration.
• Ability to multi-task in a fast-paced, deadline-driven environment with minimal errors.
• Extreme attention to detail with situational awareness and solution delivery.
• Effective cross-department communication and collaboration.
• Focus on continuous process improvement and risk mitigation.
• Strong organizational and analytical capabilities.

Responsibilities

• Oversee high-volume processing of complex disbursements and distributions.
• Research historical activity and respond to internal partner inquiries.
• Maintain quality control and procedures; train new employees.
• Create process improvements and streamline workflows to meet deliverables.
• Mitigate risk and ensure compliance with ERISA requirements.
• Perform large-dollar reviews and manage deadlines across tasks.
• Collaborate with internal business partners to support service levels.

Skills

Retirement plan administration

Multi-tasking

Attention to detail

Cross-department communication

Process improvement

Organizational skills

Analytical skills

Education

ASPPA designation preferred

Tools

SRI recordkeeping system

Microsoft Office

Microsoft Copilot

Job description

Your opportunity

At Schwab,you’reempowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

The goal of Retirement Operations is to meet the needs of Schwab Retirement Plan Services (RPS) by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Sr Specialist within RPS Retirement Ops is responsible for providing oversight over high volume processing of complex disbursements and distributions, researching historical activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.

A Sr Specialist is expected to provide oversight of high volumes of distributions and handle complex research inquiries related to those distributions. They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing large dollar review, and streamlining workflows to meet key deliverables and exceed client expectations. They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.

What you have

Required Qualification

• 2 years of experience working in Qualified Retirement Plan Administration
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Exceptional organizational and analytical skills

Preferred Qualifications

• ASPPA designation preferred
• Experience working within the SRI recordkeeping system and participant directed distributions at a depth that allows for creativity in facilitating customer requests, researching system and operational issues, and challenges the traditional workflows or capabilities
• Experience processing participant directed distributions and providing system oversight of requests to ensure they meet their service level agreements
• In-depth knowledge of regulations and plan design which governs processes such as participant directed distributions
• Ability to interpret client and participant needs
• Knowledge of Microsoft Office Applications & Microsoft Copilot

Inadditionthe salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance