Team Lead, Retirement Operations

The Charles Schwab Corporation; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

The Charles Schwab Corporation in Indianapolis is seeking a Team Lead for Retirement Distribution Operations to provide level 3 support on IRA and Small Business Retirement Plans questions, and to lead coaching and escalation management.

You will work on-site, collaborate across teams, and ensure accurate, timely responses to client inquiries while mitigating risk.

Qualifications

• 3+ years of experience in a client service capacity that includes resolving complex issues.
• Series 7/63 required. Series 9/10 preferred or 5+ years of experience in IRA and small business retirement accounts.

Responsibilities

• Assist with management, leadership and administrative activities including coaching peers.
• Provide cashiering and other necessary approvals to meet client needs.
• Field escalations on complex retirement product topics and resolve client issues quickly.
• Act quickly in a high-risk environment, answering inbound calls or processing client requests while mitigating risk.

Skills

Client service

Series 7/63

Series 9/10

Job description

Your Opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

This is an exciting opportunity to join the Retirement Distribution Operations team, which promotes client loyalty by providing the highest quality subject matter expertise and service quality. Retirement Distribution Operations provides level 3 support and expertise on complex product and service questions for Individual Retirement Account (IRA) and Qualified Retirement Plans. We provide expertise on IRA and Small Business Retirement Plans (SEP, SIMPLE, QRP, I401(K), Defined Benefit), assist with QRP Amend & Restate questions, process tax withholding election forms and retirement account distributions. The work performed is detailed and needs to be communicated in a clear and effective manner as clients can make decisions based on the information given.

As a Team Lead in Retirement Distribution Operations, you will assist with management, leadership and administrative activities including but not limited to, coaching, and developing peers, providing cashiering and other necessary approvals to meet client needs and fielding escalations on a variety of topics relating to the complex Retirement product subjects we support. This role requires the ability to act quickly in a high-risk and complex subject matter environment, answering inbound phone calls or processing client requests while mitigating risk to the firm. Individuals should be able to work collaboratively, cooperatively, and effectively with others in a fast-paced environment and be able to assess and resolve client issues at a moment’s notice.

What you have

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications:

• 3+ years of experience in a client service capacity that includes demonstrated success in analyzing and resolving complex issues.
• Series 7/63 required. Series 9/10 preferred or 5+ years of experience in working with IRA and small business retirement accounts.

Preferred Qualifications:

• Passion for service and team excellence; commitment to client satisfaction.
• Positive attitude, enthusiasm, professionalism, and strong work ethic.
• Demonstrated ability to work in a high volume, fast paced environment, and the capacity to handle challenging and complex issues.
• Ability to accurately and quickly resolve client service issues while providing world class service to internal and external clients.
• Excellent client service skills and interpersonal, oral, and written communication skills.
• Strong working knowledge of Schwab internal systems, tools, and resources.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance