Specialist, Retirement Operation

Charles Schwab; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Health, dental, and vision

Job summary

Charles Schwab in Austin, TX is seeking an Operations Specialist within the Defined Contribution Retirement Plans team. You will ensure compliance with ERISA, manage relationships with internal partners, and handle recordkeeping duties while supporting absolute regulatory adherence.

The role emphasizes precision, initiative, and collaboration, with responsibilities including beneficiary determinations, QDRO split execution, and processing Required Minimum Distributions.

Qualifications

• Bachelor's degree or equivalent work experience.
• Working knowledge of Microsoft Office, Excel and Word.

Responsibilities

• Follow plan document rules for beneficiary determinations and account splits per QDRO.
• Accurately execute QDRO splits and calculations.
• Process Required Minimum Distributions for participants and beneficiaries.
• Collaborate with internal partners and other departments to ensure daily client deliverables.
• Identify process improvements and contribute to team initiatives.

Skills

Analytical skills

Attention to detail

Communication skills

Collaboration

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Excel

Access

Word

Copilot

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The goal of Operational Services is to meet the needs of Workplace Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist within Operations is responsible for following plan document rules, manage relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law as they apply to each process performed on the team. Future state, this team will be transitioning to also include some direct client contact and eventually also direct beneficiary contact.

The Specialist is expected to follow all rules and regulations that govern all aspects of determination of beneficiaries on an account and the accurate execution of splitting of the account to the beneficiaries, accurately following Qualified Domestic Relations Order (QDRO) split instructions and calculation methods, and completion of other requests received from our internal partners. This team also handles the processing of Required Minimum Distributions to all participants and beneficiaries, learning these rules and how to process will also be a responsibility within this role. To be successful in this role a Specialist will need to be flexible in the ability to handle many different task types each day, extreme attention to detail, initiative in researching tasks, and the ability to suggest and discuss process improvements within the team. The successful candidate must have superior analytical skills, good working knowledge of Microsoft Office; Excel, Access, Word, and Copilot, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.

What you have

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications:

• Bachelors degree or equivalent work experience
• Working knowledge of Microsoft Office, Excel and Word

Preferred Qualifications:

• Exceptional organizational, analytical skills, and extremely detail oriented
• Ability to show initiative while meeting multiple competing deadlines
• Ability to collaborate and communicate effectively and professionally with various departments
• Creative thought process focusing on continuous process improvement
• Ability to interpret client and participant needs

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance