Retirement Operations Sr Specialist

Charles Schwab Corporation; Austin (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Charles Schwab Corporation's Retirement Plan Services seeks a Sr Specialist in Retirement Ops to oversee high-volume processing of complex disbursements, research historical activity, and ensure ERISA compliance. The role emphasizes accuracy, regulatory adherence, and collaboration with internal partners in an on-site environment in Austin, TX.

The Sr Specialist must demonstrate extreme attention to detail, strong multitasking capabilities, and the ability to drive process improvements while

Qualifications

• 2 years of experience in Qualified Retirement Plan Administration.
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors.
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions.
• Communicates effectively and professionally with experience collaborating across various departments.
• Creative thought process focusing on continuous process improvement.
• Exceptional organizational and analytical skills.

Responsibilities

• Oversee high-volume processing of complex disbursements and distributions.
• Research historical activity and mitigate risk.
• Maintain quality control and procedures; create process improvements.
• Train new employees and streamline workflows to meet deliverables.
• Meet multiple deadlines with attention to accuracy and regulatory compliance.

Skills

Qualified Retirement Plan Admin

Attention to detail

Multi-tasking under deadlines

Cross-department communication

Process improvement

Analytical skills

Tools

Microsoft Office

Microsoft Copilot

Job description

At Schwab,you’reempowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.

The goal of Retirement Operations is to meet the needs of Schwab Retirement Plan Services (RPS) by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Sr Specialist within RPS Retirement Ops is responsible for providing oversight over high volume processing of complex disbursements and distributions, researching historical activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.

A Sr Specialist is expected to provide oversight of high volumes of distributions and handle complex research inquiries related to those distributions. They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing large dollar review, and streamlining workflows to meet key deliverables and exceed client expectations. They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.

What you have

Required Qualification

• 2 years of experience working in Qualified Retirement Plan Administration
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Exceptional organizational and analytical skills

Preferred Qualifications

• ASPPA designation preferred
• Experience working within the SRI recordkeeping system and participant directed distributions at a depth that allows for creativity in facilitating customer requests, researching system and operational issues, and challenges the traditional workflows or capabilities
• Experience processing participant directed distributions and providing system oversight of requests to ensure they meet their service level agreements
• In-depth knowledge of regulations and plan design which governs processes such as participant directed distributions
• Ability to interpret client and participant needs
• Knowledge of Microsoft Office Applications & Microsoft Copilot

Inadditionthe salary range, this role is also eligible for bonus or incentive opportunities.