Retirement Services Implementation Senior Specialist

RiseMe; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Schwab is seeking an Implementation Specialist for the Plan Administration and Implementation team to ensure high-quality conversions of plan records. You will collaborate with internal Schwab groups, record keepers, sponsors, trustees and advisors to execute complex setup tasks.

Highlights include handling data loads, census reviews for SOX, and preparing loans, elections, vesting and tax data for transitioning participants, while maintaining strong client service throughout the conversion

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in financial services/record keeping with concentration in Defined Contribution Plan Services (a plus).
• QKA designation preferred.
• Strong interpersonal, analytical, problem solving, organizational, decision-making and conflict resolution skills.
• Willingness to take initiative when faced with new or challenging situations.
• Ability to lead and support new ideas.
• Proficiency in plan administration.
• Strong Excel skills.
• Excellent written and oral communication skills.
• Customer-focused with the ability to consider the customer perspective.
• Ability to multi-task among competing priorities.
• Familiarity with plan recordkeeping software within 6 months of hire.

Responsibilities

• Implementing and communicating with internal and external stakeholders of the conversion including prior record keepers, internal Schwab teams, plan sponsors, Trustee/Custodian, and advisors (if needed).
• Documenting all project milestones regarding plan/participant data reviews in Excel format.
• Working with CSTB, RIS and Asset Maintenance on setup of funds for new conversion.
• Coordinating with offshore teams on loading participant-level data and plan maintenance setup.
• Loading and reviewing census data for SOX notifications and open enrollment.
• Preparing loans, investment elections, vesting and tax data for participants transitioning to Schwab.
• Managing caseload using Work Request system for plan changes.

Skills

Interpersonal skills

Analytical

Problem solving

Organizational skills

Decision making

Conflict resolution

Leadership

Communication

Education

Bachelor’s degree or equivalent experience

QKA designation (preferred)

Tools

Excel

Plan recordkeeping software

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Implementation Team within Plan Administration and Implementation (PAI) is committed to providing a seamless transition of plan and participant records to Schwab for both new business conversions and ongoing plan mergers. It is true that you never get a second chance to make a first impression. We have assembled a team of some of the most experienced and qualified people in the industry. Our goal is to lead the industry in plan conversions through a proven process that focuses on quality, timeliness and the best overall conversion experience for our clients and their employees.

The Implementation Specialist position will be responsible for the high-quality execution of all aspects of new business conversions.

What you’ll do:

Implementing and communicating with internal and external stakeholders of the conversion including prior record keepers, internal Schwab teams, plan sponsors, Trustee/Custodian, and advisors (if needed). Day to day responsibilities include but are not limited to:

• Documenting all project milestones regarding plan/participant data reviews in excel format
• Working with CSTB, RIS and Asset Maintenance on setup of funds for new conversion
• Communicating with offshore on loading participant level data as well as plan maintenance setup
• Loading and reviewing various census for SOX notifications and open enrollment
• Preparing loans, investment elections, vesting and tax data for participants transitioning to Schwab
• Managing caseload using Work Request system for plan changes

What you have

Required qualifications:

• Requires Bachelor’s degree or equivalent experience
• 4 + years’ experience in the financial services and/or record keeping industry with concentration in Defined Contribution Plan Services (is a plus)

Preferred qualifications:

• QKA designation, preferred but not required
• Strong interpersonal, analytical, problem solving, organizational, decision-making and conflict resolution skills
• Willingness to take the initiative when faced with a new or challenging situation
• Ability and willingness to take on a leadership role in this position including demonstrating a willingness to support new ideas.
• Proficiency in plan administration and ERISA;
• Strong Excel skills.
• Excellent written and oral communication skills
• Strong customer focus, including ability to think in terms of the customers perspective and expectation
• Ability to multi-task among competing priorities
• Proficiency in plan recordkeeping software within 6 months of hire
• Ability to motivate/inspire others to achieve team goals and client satisfaction

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.