Retirement Benefits Team Lead — Make an Impact

Maine Public Employees Retirement System (MainePERS); Augusta (ME); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance (fully paid)

Vision Care

Employer Paid Life Insurance

Supplemental Life Insurance

Defined Benefit Pension Plan

Employer contribution to Pension

Deferred Compensation Plan

Tuition Reimbursement

Parental leave

Generous Vacation and Sick Leave

Job summary

Maine Public Employees Retirement System (MainePERS) in Augusta, ME, seeks a Benefits Supervisor in Retirement Services to lead a team delivering timely and accurate retirement benefits to Maine's public employees and retirees. You will serve as both a people leader and a subject matter expert, guiding complex retirement processes, laws, and practices while helping staff achieve high-quality service.

This role collaborates with senior leadership to improve processes and policies across the

Qualifications

• Associate degree in a relevant field plus at least five (5) years of experience serving as a subject matter expert in work related to this classification; at least ten (10) years of experience as a subject matter expert in the duties described in this classification; or an equivalent combination of relevant education and experience.
• Supervisory experience or significant team leadership experience.
• Proficient in the Microsoft Office suite.
• Proficient in Excel at the Beginner level.
• Ability to travel within the state; valid driver's license and maintenance of a good driving record.

Responsibilities

• Lead and develop a team by providing day-to-day supervision, coaching, feedback, and support, including performance management and periodic performance reviews.
• Serve as a subject matter expert and primary technical resource for management and staff regarding the processes, policies, and legal provisions within the team's area of responsibility.
• Provide guidance and technical support to Specialists and other departments to ensure work is completed accurately, consistently, and timely.
• Explain applicable statutes, rules, policies, and MainePERS procedures to members, retirees, employees, employers, and organizations.
• Analyze complex issues, conduct research, evaluate potential solutions, and participate in implementing timely and constructive resolutions.
• Direct and supervise the team's day-to-day work, including workforce deployment and establishing expectations for the quality and quantity of work.
• Use key performance indicators and other information to monitor work, identify opportunities for improvement, and support effective team performance.
• Develop and deliver discipline-specific training to support employee development and strengthen technical expertise.
• Maintain and develop policies, practices, and user manuals to promote accuracy and consistency across the team.
• Conduct regular team and one-on-one meetings that encourage communication, collaboration, accountability, and continuous improvement.

Skills

Team leadership

Communication

Education

Associate degree in relevant field

Tools

Microsoft Office

Excel (Beginner)

Job description

Maine Public Employees Retirement System (MainePERS) in Augusta, ME, seeks a Benefits Supervisor in Retirement Services to lead a team delivering timely and accurate retirement benefits to Maine's public employees and retirees. You will serve as both a people leader and a subject matter expert, guiding complex retirement processes, laws, and practices while helping staff achieve high-quality service.

This role collaborates with senior leadership to improve processes and policies across the