Member Information Specialist

Maine Public employees Retirement System; Augusta (ME); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance (fully paid)

Vision Care

Employer Paid Life Insurance

Supplemental Life Insurance

Defined Benefit Pension Plan

Employer contribution to Pension

Deferred Compensation Plan

Tuition Reimbursement

Parental leave

Generous Vacation and Sick Leave

Hybrid work schedule after probation

Job summary

Maine Public Employees Retirement System (MainePERS) is seeking a meticulous Member Information Specialist to research, verify, and maintain accurate contact details for members, retirees, and beneficiaries. You will use internal and external databases to ensure data accuracy and support members with updates and portal access.

The role emphasizes problem-solving, attention to detail, and exceptional customer service, with a path to a hybrid work schedule after probation.

Qualifications

• Strong research, problem-solving, and attention-to-detail skills.
• Effective written and verbal communication abilities.
• Commitment to providing excellent customer service.
• Ability to manage competing priorities and meet deadlines.
• Good judgment, accountability, and follow-through.
• Ability to learn new systems and adapt to changing priorities.

Responsibilities

• Research and verify member and retiree contact information using internal and external databases and internet research tools.
• Conduct outreach through various communication methods to obtain and confirm updated information.
• Review reports, identify discrepancies, and accurately update demographic information in MainePERS' benefits administration system.
• Prepare and process address-change correspondence and conduct follow-up outreach when necessary.
• Assist members and retirees with address updates, member portal access, and 1099-R retrieval.
• Support Document Center operations, including mail processing and quality control.
• Collaborate with other departments on special projects, including annual verifications, uncashed payment outreach, and Required Minimum Distribution initiatives.
• Assist with team training, onboarding, and additional customer service needs as requested.

Skills

Research

Problem-solving

Attention to detail

Communication skills

Customer service

Prioritization

Adaptability

Education

High school diploma or equivalent

1-2 years customer service

Excel (basic)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help us keep MainePERS members connected to their retirement benefits!

Member Information Specialist

Document Center Full time Administrative Augusta, ME, US

2 days ago Requisition ID: 1115

Salary Range: $20.99 To $22.79 Hourly

About the Position

At Maine Public Employees Retirement System (MainePERS), accurate information helps ensure members, retirees, and their families receive the retirement benefits and services they depend on.

We are seeking a detail-oriented, resourceful, and customer-focused Member Information Specialist to research, verify, and maintain accurate contact information for members, retirees, beneficiaries, and other benefit recipients.

If you enjoy research, problem-solving, working with technology, and helping others, this may be the opportunity for you!

What You'll Do

• Research and verify member and retiree contact information using internal and external databases and internet research tools.
• Conduct outreach through various communication methods to obtain and confirm updated information.
• Review reports, identify discrepancies, and accurately update demographic information in MainePERS' benefits administration system.
• Prepare and process address-change correspondence and conduct follow-up outreach when necessary.
• Assist members and retirees with address updates, member portal access, and 1099-R retrieval.
• Support Document Center operations, including mail processing and quality control.
• Collaborate with other departments on special projects, including annual verifications, uncashed payment outreach, and Required Minimum Distribution initiatives.
• Assist with team training, onboarding, and additional customer service needs as requested.

What We're Looking For

• Strong research, problem-solving, and attention-to-detail skills.
• Effective written and verbal communication skills.
• A commitment to providing excellent customer service.
• The ability to manage competing priorities and meet deadlines.
• Good judgment, accountability, and follow-through.
• The ability to learn new systems and adapt to changing priorities.

Minimum Qualifications

• High school diploma or equivalent.
• One to two (1-2) years of customer service and responsible, self-directed work experience.
• Beginner-level proficiency in Microsoft Excel.

Preferred Qualifications

• Associate degree or four (4) years of responsible, self-directed office experience with a customer service focus.
• Intermediate-level proficiency in Microsoft Excel.

Why MainePERS?

Join a team whose work makes a difference in the lives of Maine's public employees, retirees, and their families. At MainePERS, we value collaboration, integrity, accountability, and service. Your work will help ensure members receive accurate information and reliable retirement services.

Salary

Begins at $43,659 with excellent benefits.

Benefits

We offer an outstanding benefit package including: 13 Paid Holidays, Health Insurance, Dental Insurance (fully paid), Vision Care, Employer Paid Life Insurance, Supplemental Life Insurance, Defined Benefit Pension Plan, Employer contribution to Pension, Deferred Compensation Plan, substantial Tuition Reimbursement, Parental leave, Generous Vacation and Sick Leave.Eligible for a hybrid work schedule after a successful probationary period.

Monday through Friday, 7:30am - 4pm
40 hours per week/ 80 hours per 2-week pay period