Member Data & Support Specialist - Hybrid

Maine Public employees Retirement System; Augusta (ME); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance (fully paid)

Vision Care

Employer Paid Life Insurance

Supplemental Life Insurance

Defined Benefit Pension Plan

Employer contribution to Pension

Deferred Compensation Plan

Tuition Reimbursement

Parental leave

Generous Vacation and Sick Leave

Hybrid work schedule after probation

Job summary

Maine Public Employees Retirement System (MainePERS) is seeking a meticulous Member Information Specialist to research, verify, and maintain accurate contact details for members, retirees, and beneficiaries. You will use internal and external databases to ensure data accuracy and support members with updates and portal access.

The role emphasizes problem-solving, attention to detail, and exceptional customer service, with a path to a hybrid work schedule after probation.

Qualifications

• Strong research, problem-solving, and attention-to-detail skills.
• Effective written and verbal communication abilities.
• Commitment to providing excellent customer service.
• Ability to manage competing priorities and meet deadlines.
• Good judgment, accountability, and follow-through.
• Ability to learn new systems and adapt to changing priorities.

Responsibilities

• Research and verify member and retiree contact information using internal and external databases and internet research tools.
• Conduct outreach through various communication methods to obtain and confirm updated information.
• Review reports, identify discrepancies, and accurately update demographic information in MainePERS' benefits administration system.
• Prepare and process address-change correspondence and conduct follow-up outreach when necessary.
• Assist members and retirees with address updates, member portal access, and 1099-R retrieval.
• Support Document Center operations, including mail processing and quality control.
• Collaborate with other departments on special projects, including annual verifications, uncashed payment outreach, and Required Minimum Distribution initiatives.
• Assist with team training, onboarding, and additional customer service needs as requested.

Skills

Research

Problem-solving

Attention to detail

Communication skills

Customer service

Prioritization

Adaptability

Education

High school diploma or equivalent

1-2 years customer service

Excel (basic)

Job description

Maine Public Employees Retirement System (MainePERS) is seeking a meticulous Member Information Specialist to research, verify, and maintain accurate contact details for members, retirees, and beneficiaries. You will use internal and external databases to ensure data accuracy and support members with updates and portal access.

The role emphasizes problem-solving, attention to detail, and exceptional customer service, with a path to a hybrid work schedule after probation.