Retirement Benefits Operations Specialist

State-of-Georgi; Atlanta (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

The State of Georgia's Teachers Retirement System is seeking a Retirement Operations Specialist to review member accounts, process benefit requests, and communicate with members and employers about laws and policies.

You will determine eligibility, calculate benefits, ensure compliance with state and federal regulations, and handle inquiries while maintaining accurate retirement records and payroll data.

Qualifications

• Bachelor’s degree and 3 years of equivalent experience in financial services or business environment.
• Preferred: 1–2 years in banking, accounting, claims processing or payroll.
• Working knowledge of Microsoft Excel and MS Office Suite.

Responsibilities

• Prepare, submit and process routine requests relating to member benefit records and documents.
• Determine eligibility for benefits and calculate benefits and payments.
• Ensure compliance with plan provisions and state/federal regulations.
• Analyze and review accounts for reconciliation of benefits.
• Research and determine overpayments.
• Provide prompt, accurate, and friendly customer service to members and employers.
• Manage work flow queues to meet agency standards.

Skills

Microsoft Excel

MS Office Suite

Customer service

Education

Bachelor’s degree

Job description

The State of Georgia's Teachers Retirement System is seeking a Retirement Operations Specialist to review member accounts, process benefit requests, and communicate with members and employers about laws and policies.

You will determine eligibility, calculate benefits, ensure compliance with state and federal regulations, and handle inquiries while maintaining accurate retirement records and payroll data.