Member Services Call Center Specialist

Trsga; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Teachers Retirement System of Georgia is seeking a Customer Service Agent to respond to incoming calls, emails, and member inquiries about TRS account information, plan provisions, eligibility, benefits, and online services.

The role includes assisting members with web account registration, navigating online tools, and guiding self-service features while maintaining high service standards. Strong communication and multitasking are essential.

Qualifications

• Bachelor’s degree and 3 years of recent call center experience preferred.
• Ability to type 30 WPM accurately.
• Availability to work an 8-hour shift between 7:30 a.m. – 5:30 p.m.

Responsibilities

• Provide exceptional customer service to TRS members, retirees, beneficiaries, and the public via phone, email, fax, and online chat.
• Respond to inquiries related to membership eligibility, refund and retirement processes, and service purchases.
• Interpret and accurately explain TRS laws, policies, procedures, and online tools.
• Accurately notate and update member account information.
• Schedule, update, and cancel counseling appointments.
• Assist members with TRS web account registration and navigation.
• Provide guidance on self-service features, including maintaining account information.
• Submit research requests and route inquiries to the appropriate divisions as needed.
• Adhere to call center expectations, including quality assurance, punctuality, and time management.
• Perform additional duties as assigned.

Skills

ACD systems

Microsoft Office

Problem solving

Communication skills

Multitasking

Independent/team work

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Teachers Retirement System of Georgia is seeking a Customer Service Agent to respond to incoming calls, emails, and member inquiries about TRS account information, plan provisions, eligibility, benefits, and online services.

The role includes assisting members with web account registration, navigating online tools, and guiding self-service features while maintaining high service standards. Strong communication and multitasking are essential.