Retirement Benefits Collections Analyst

Georgia Department of Revenue; Atlanta (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Teachers Retirement System of Georgia is seeking a Collections Analyst to manage overpaid benefits from retirement accounts and optimize collection portfolios. You will work under the Operations Manager to verify overpayments, contact parties, and develop action plans.

Candidates should have a bachelor’s degree or equivalent experience, 2–4 years in collections, and strong Word/Excel skills to handle complex accounts and negotiations with diligence and professionalism.

Qualifications

• Bachelor’s degree from a 4-year college/university and/or five years of financial experience.
• 2–4 years of collections experience with cold calls, negotiating payments and disputes.
• Ability to work independently and use Word and Excel.

Responsibilities

• Review member accounts to verify overpayments and responsible parties.
• Analyze complex overpayment issues and create plans of action.
• Negotiate repayment terms with responsible parties and send agreements.
• Maintain and reconcile the Master collection database monthly.

Skills

Negotiation

Communication

Time management

Education

Bachelor’s degree

5 years financial experience

Tools

Excel

Word

Job description

Teachers Retirement System of Georgia is seeking a Collections Analyst to manage overpaid benefits from retirement accounts and optimize collection portfolios. You will work under the Operations Manager to verify overpayments, contact parties, and develop action plans.

Candidates should have a bachelor’s degree or equivalent experience, 2–4 years in collections, and strong Word/Excel skills to handle complex accounts and negotiations with diligence and professionalism.