Front Desk Associate

Georgia Retina; Cartersville (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts

Employee Assistance Program

Group Life/AD&D

Short Term Disability

Long Term Disability

Zusammenfassung

Georgia Retina seeks a Front Desk Associate to warmly welcome patients, verify appointments, collect documents, and manage scheduling in a busy ophthalmology practice. You will verify insurance, collect co-pays, and document details in the practice system while maintaining HIPAA standards and delivering excellent customer service.

Join a large retina-focused group with multiple metro locations; this on-site role emphasizes accuracy, teamwork, and patient-centered communication in a fast-paced

Qualifikationen

• High School Diploma or equivalent.
• Excellent interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance checks.
• Ability to multitask in a fast-paced medical front desk environment.
• Knowledge of HIPAA/privacy requirements.
• Strong cash handling and basic math abilities.
• Excellent customer service and problem-solving abilities.

Aufgaben

• Greets patients, verifies appointment details, and checks them in/out.
• Collects documents (ID, insurance cards, referrals) as needed.
• Books, confirms, and reschedules appointments; answers inquiries.
• Verifies insurance eligibility and benefit coverage for visits and tests.
• Collects co-pays and balances; records in practice management system.
• Explains billing procedures and collects payments when applicable.
• Performs accurate data entry and maintains chart prep before clinic.
• Fulfills medical records requests and supports recall/reminder processes.
• Relays messages between patients and clinical staff; maintains HIPAA compliance.
• Keeps reception area clean and welcoming; handles packages and deliveries.
• Onboards new front desk staff and participates in team meetings.

Kenntnisse

Interpersonal skills

Data entry accuracy

Insurance verification

Multitasking

HIPAA compliance

Customer service

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Company Overview

Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. With over 200 years of combined experience, Georgia Retina's board-certified ophthalmologists offer world-class expertise and a personalized approach to patient care in 13 Metro Atlanta area locations.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

High School Diploma or the equivalent years related experience required

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.