Retention Specialist (Bilingual - Spanish)

Slice Merchant Services; Holmdel Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Slice Merchant Services is a national credit card processing company seeking a quality-focused, self-motivated team player dedicated to customer satisfaction. The ideal candidate will retain existing customers and proactively address concerns, leveraging CRM tools and strong relationship-building skills to protect revenue streams.

The role emphasizes effective communication, problem-solving, and the ability to overcome objections while educating customers on the value of our services.

Qualifications

• Minimum five-year customer service and/or two years of retention experience.
• Results-oriented self-starter with disciplined workflow practices.
• Strong problem-solving and decision-making abilities.
• Ability to isolate and overcome objections.
• Ability to accomplish objectives during challenging customer interactions.
• Comfortable managing email, Google Docs, and CRM system.

Responsibilities

• Communicate directly with customers, utilizing strategies to retain the business of existing customers.
• Ensure a high level of customer satisfaction through proactive support and active listening.
• Address customer concerns and provide solutions.
• Responsible for proper pipeline management within CRM tools.
• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value.
• Educate customers on the value of our services.
• Lead retention efforts to maintain or increase volume retention across the portfolio.

Skills

Customer service

Retention experience

Relationship building

Problem solving

Communication

CRM proficiency

Email management

Tools

CRM system

Google Docs

Email management

Job description

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

Responsibilities:

• Communicate directly with customers, utilizing strategies to retain the business of existing customers
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Responsible for proper pipeline management within CRM tools
• Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
• Educate customers on the value of our services
• Lead retention efforts to maintain or increase volume retention across the portfolio

Required Qualifications:

• Minimum five-year customer service and or two years of retention experience
• Results-oriented self-starter with disciplined workflow practices
• Strong problem-solving and decision-making abilities
• Ability to isolate and overcome objections
• Ability to accomplish objectives during challenging customer interactions
• Comfortable managing email, Google Docs, and CRM system