Retention Specialist

Help At Home, LLC; New York (NY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Employee assistance programs

Wellness initiatives

Flexible schedules

Job summary

Help At Home, LLC is seeking a detail-oriented Medicaid Representative to guide clients through Medicaid applications and recertifications. This on-site role requires handling confidential information, verifying documents, and ensuring accuracy before submission via the SPS Medicaid portal.

The ideal candidate will have strong communication and interpersonal skills, two years in customer service or sales, and prefer bilingual Spanish abilities.

Qualifications

• High School diploma or GED required.
• At least two years of previous experience in Customer Service or telephone sales.
• Bilingual Spanish speaking preferred.
• Strong communication skills and interpersonal abilities.
• Proficient with Microsoft Office and Salesforce.

Responsibilities

• Assist clients with completing Medicaid applications and recertifications.
• Review and verify income information and other required documentation.
• Ensure applications are complete and accurate before submitting them through the SPS Medicaid portal.
• Monitor submitted applications and respond to requests for additional information or documentation.
• Communicate with clients to obtain missing documentation and provide updates.
• Track applications and provide ongoing support until Medicaid approval is received.
• Maintain accurate and confidential client records and documentation.
• Deliver responsive, professional customer service throughout the intake process.

Skills

Strong communication

Interpersonal skills

Data entry

Bilingual Spanish Speaking

Education

High School diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

HHAexchange

Salesforce.com

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We are seeking a detail-oriented and compassionateBilingual Spanish Speaking MedicaidRepresentative to support individuals throughout the Medicaid application and recertification process. In this role, you will guide clients through each step, review and verify required documentation, and help ensure applications are accurate and complete before submission.

The Medicaid Representative serves as an important point of contact for clients, helping them navigate Medicaid requirements, resolve missing information, and stay informed throughout the approval process. This position is ideal for someone who is organized, comfortable handling confidential information, and passionate about helping individuals access the services and benefits they need.

This is an on-site position, and we offer weekly pay between $23.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5:00pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You'll Do:

• Assist clients with completing Medicaid applications and recertifications
• Review and verify income information and other required documentation
• Ensure applications are complete and accurate before submitting them through the SPS Medicaid portal
• Monitor submitted applications and respond to requests for additional information or documentation
• Communicate directly with clients to obtain missing documentation and provide application updatesTrack applications and provide ongoing support throughout the process until Medicaid approval is received
• Maintain accurate and confidential client records and documentation
• Deliver responsive, professional customer service throughout the intake process

Qualifications

What You'll Bring:

• Strong communication skills, oral and written.
• Excellent interpersonal skills.
• Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint), HHAexchange,and Salesforce.com.
• Ability to key quickly and accurately.
• Prefer Bilingual Spanish Speaking

Education and Experience:

• High School diploma or GED required.
• At least two (2) years of previous experience in Customer Service or telephone sales.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $23.00 - USD $24.00 /Hr.