Call Center Representative

Help at Home; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement plan

Paid time off

Wellness initiatives

Flexible options to support balance

Job summary

Help At Home in New York, NY seeks a Call Center Representative to serve as the first point of contact for potential clients via inbound and outbound calls. You will qualify clients for home care, schedule visits, and document interactions in Salesforce.

We offer competitive benefits and a structured schedule with weekday hours. The role requires at least 2 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years in customer service, call center, or inside sales experience.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Proficiency in CRM software like Salesforce
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Skills

Customer service

Communication

Time management

Multitasking

Empathy

Sales basics

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Office

Job description

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Call Center Representative

We’re passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We offer weekly pay between $22.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5pm or 9am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Qualifications

What You’ll Bring:

• Minimum of 2 years in customer service, call center, or inside sales experience
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Ability to effectively communicate externally as well as internally with all levels of the organization.
• Ability to multitask and manage multiple responsibilities.
• Demonstrates compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Proficiency in CRM software like Salesforce
• Proficient with Microsoft Office Suite.

Education And Experience

• High School Diploma or GED required.
• Medicaid, Waiver and Home Healthcare experience preferred
• Experience managing relationships with distribution partnerships and/or referral sources a plus.

Physical Requirements

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $22.00 - USD $24.00 /Hr.