Retention & Solutions Specialist, Pest Control

Barefoot Mosquito & Pest Control LLC; Richardson (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Barefoot Mosquito & Pest Control LLC is seeking a Retention Specialist to help reduce cancellations and protect recurring revenue by addressing customer concerns and offering effective solutions. You will manage conversations via phone, email, and other channels while aligning with approved retention strategies and service adjustments.

The role requires a background in customer service or sales, CRM familiarity, and a customer-centric mindset.

Qualifications

• 1-2 years of customer service, call center, sales, account management, or retention experience preferred.
• Pest control industry experience is preferred but not required.
• Experience handling difficult customer conversations is preferred.
• Experience using CRM or customer account management systems preferred.

Responsibilities

• Handle customer cancellation and retention requests by phone, email, and other approved channels.
• Identify and understand the customer's reason for wanting to cancel.
• Resolve customer concerns and provide appropriate retention solutions.
• Clearly communicate the value and benefits of continued pest control services.
• Use approved retention offers and company policies appropriately.
• Coordinate with Customer Service, Planning, Operations, Technicians, Billing, and Management to resolve issues.
• Accurately document customer interactions, cancellation reasons, retention efforts, and outcomes.
• Complete required customer follow-ups.
• Identify recurring customer concerns and communicate trends to management.
• Maintain a professional, empathetic, and solution-focused approach during difficult conversations.
• Meet established goals for retention, quality, productivity, customer satisfaction, and documentation accuracy.

Education

High school diploma or equivalent

Tools

CRM software

Job description

Barefoot Mosquito & Pest Control LLC is seeking a Retention Specialist to help reduce cancellations and protect recurring revenue by addressing customer concerns and offering effective solutions. You will manage conversations via phone, email, and other channels while aligning with approved retention strategies and service adjustments.

The role requires a background in customer service or sales, CRM familiarity, and a customer-centric mindset.