Retention Outreach & Pathways Advisor (Hybrid/Remote)

Bunker Hill Community College; Boston (MA); Hybrid; USD 50,000 - 54,000; Part time

Job summary

Bunker Hill Community College seeks a Retention Outreach Specialist to guide students through equitable, individualized success plans using holistic advising. The role reports to the Assistant Director and engages with students flagged by the early alert system to facilitate academic progress, career planning, and transfers.

Responsibilities include partnering with college resources, supporting policy advisements, and maintaining Pathways knowledge.

Qualifications

• Master's degree as specified with two years of experience in college admissions, advisement, career development or equivalent
• Proficient in student information systems and technology as well as MS Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Ability to work with faculty, staff and students
• Strong understanding of cultural competency and inclusive communication
• Hybrid schedule Monday-Thursday and Friday 9am-11am remote; in-person attendance in-state
• Preferred: experience in a community college; bilingual abilities in Spanish or another language

Responsibilities

• Conduct outreach to students who receive alerts via the early alert tool and refer students to college resources
• Provide advising support around academic policies such as non-attendance grades, midterm warnings, and withdrawals
• Build relationships with students and staff to support movement along their educational pathway
• Assist students in clarifying education, career and transfer goals and develop individualized success plans
• Collaborate with Retention team leadership to develop and implement innovative retention activities
• Maintain understanding of Pathways, program requirements, and financial aid eligibility
• Utilize retention software to track alert outreach and progress (TargetX)
• Participate in peak enrollment events and provide advising and course registration support
• Demonstrate multicultural competence and contribute to an inclusive educational environment
• Participate in college meetings and community engagement as needed

Skills

Excellent verbal and written comms

Multicultural competence

Bilingual (Spanish preferred)

Proficient in MS Word

MS Excel

Outlook

Education

Master's degree in Education, Counseling, Psychology or related field

Tools

TargetX

MS Word

MS Excel

Outlook

Job description

Bunker Hill Community College seeks a Retention Outreach Specialist to guide students through equitable, individualized success plans using holistic advising. The role reports to the Assistant Director and engages with students flagged by the early alert system to facilitate academic progress, career planning, and transfers.

Responsibilities include partnering with college resources, supporting policy advisements, and maintaining Pathways knowledge.