Part-Time Advisor/Retention Outreach Specialist

Bunker Hill Community College; Boston (MA); Hybrid; USD 50,000 - 54,000; Part time

Job summary

Bunker Hill Community College seeks a Retention Outreach Specialist to guide students through equitable, individualized success plans using holistic advising. The role reports to the Assistant Director and engages with students flagged by the early alert system to facilitate academic progress, career planning, and transfers.

Responsibilities include partnering with college resources, supporting policy advisements, and maintaining Pathways knowledge.

Qualifications

• Master's degree as specified with two years of experience in college admissions, advisement, career development or equivalent
• Proficient in student information systems and technology as well as MS Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Ability to work with faculty, staff and students
• Strong understanding of cultural competency and inclusive communication
• Hybrid schedule Monday-Thursday and Friday 9am-11am remote; in-person attendance in-state
• Preferred: experience in a community college; bilingual abilities in Spanish or another language

Responsibilities

• Conduct outreach to students who receive alerts via the early alert tool and refer students to college resources
• Provide advising support around academic policies such as non-attendance grades, midterm warnings, and withdrawals
• Build relationships with students and staff to support movement along their educational pathway
• Assist students in clarifying education, career and transfer goals and develop individualized success plans
• Collaborate with Retention team leadership to develop and implement innovative retention activities
• Maintain understanding of Pathways, program requirements, and financial aid eligibility
• Utilize retention software to track alert outreach and progress (TargetX)
• Participate in peak enrollment events and provide advising and course registration support
• Demonstrate multicultural competence and contribute to an inclusive educational environment
• Participate in college meetings and community engagement as needed

Skills

Excellent verbal and written comms

Multicultural competence

Bilingual (Spanish preferred)

Proficient in MS Word

MS Excel

Outlook

Education

Master's degree in Education, Counseling, Psychology or related field

Tools

TargetX

MS Word

MS Excel

Outlook

Job description

Advising & LifeMap is a team of advisors, pathway coaches, student mentors, and administrators who support and guide students to reach their academic, career, transfer, and personal goals. As part of this mission, we are seeking a Retention Outreach Specialist to guide and support students through equitable practices that meet students' individual needs. Reporting to the Assistant Director of Retention/Student Success, the Retention Outreach Specialist will support students who receive an early alert with the development of meaningful academic and personal goals that are connected to an education plan. The primary focus of this role is to utilize holistic advising to guide students in the development and implementation of individualized success plans.

• Conduct outreach to students that receive an alert via the early alert tool and refer students to appropriate college resources, personnel and support.
• Provide advising support around academic policies such as non-attendance grades, midterm warning grades and course/college withdrawal.
• Build relationships with students and staff to support the student's movement along their educational pathway through direct referrals, progress checks, and proactive outreach.
• Assist students in clarifying education, career and transfer goals and help students to develop individualized success plans.
• Collaborate with Retention team leadership to develop and implement innovative retention activities.
• Maintain a clear understanding of Pathways, programs of study requirements, and financial aid eligibility.
• Utilize retention software to track alert outreach and progress (TargetX).
• Participate in peak enrollment events such as Start Now and provide advising and course registration support for new and continuing students.
• Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Participate in college meetings and community engagement as needed.

Requirements:

• Master's degree in Education, Counseling, Psychology or a closely related field; with two (2) years of experience and/or training involving college admissions, academic advisement, career development, or an equivalent combination of education, training and experience.
• Proficient in student information systems and technology as well as MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Proven ability to work with a faculty, staff and student population.
• Demonstrate and possess a strong understanding of cultural competency and how to communicate effectively to different audiences.
• Hybrid schedule Monday-Thursday and Friday 9am-11am remote.
• In person attendance at division retreats (if they live in state) is required.

Preferred Requirements:

• Experience working in a community college.
• Bi-lingual ability: our College has a linguistically diverse student population, so while not required, for this position the ability to read, speak and write in Spanish, or another language, is preferred.

Additional Information:

Salary: $36.55 an hour for 18.5 hours a week. Part-Time Non-Benefited position.

• Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.