Retention Case Coordinator

Hirebridge; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 52,000; Full time

Job summary

JEVS Human Services in Philadelphia is seeking a Retention Case Coordinator for its Work Ready program. The role combines on-site collaboration with two remote days, supporting participants facing barriers to self-sufficiency and employment retention.

You will document interactions, maintain confidential records, and work with placement teams to sustain employment over a 12-month period. The position is full-time and located in Center City.

Responsibilities

• Provide employment and retention support to employed JEVS/WorkReady participants.
• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions. Input all data into JEVS/WR database. Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
• Maintain employed participants engaged during the 12-month period.
• Discuss continued gainful employment with participants and relay information to placement counselors.
• Gather and submit employment verification of participants’ ongoing employment.
• Provide information about on the job challenges that may affect retention and employer relations and address them through collaboration with staff and/or participant.

Job description

At JEVS Human Services, we believe in giving people possibilities—opportunities to be self-sufficient and satisfied. Each year we touch nearly 25,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions including unemployment and underemployment.

Currently we have an exciting opportunity with our Work Ready program as a Retention Case Coordinator. Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency.

This role, located in our Center City Philadelphia office, offers flexibility and a hybrid environment, including 3 days each week on-site and 2 days remote.This position is full time, 35 hours per week.

Job duties for this position will include:

• Provide employment and retention support to employed JEVS/WorkReady participants.

• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions. Input all data into JEVS/WR database. Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.

• Maintain employed participants engaged during the 12-month period.

• Discuss continued gainful employment with participants and relay information to placement counselors.

• Gather and submit employment verification of participants’ ongoing employment.

• Provide information about on the job challenges that may affect retention and employer relations and address them through collaboration with staff and/or participant.