Retail Zone Team Leader — Lead Merch & Service

Ollie; Wichita (KS); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision after 90 days

401K with immediate vesting

20% associate discount

Job summary

Ollie’s is seeking a Zone Team Leader to oversee a store zone, lead a merchandising-focused team, and ensure an exceptional customer experience. The role involves guiding associates and executing procedures for displays, pricing, signage, and stock replenishment.

You will open and close the store as needed, schedule staff, and ensure compliance with store standards and company programs while delivering strong customer service and operational excellence.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Execute procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, and daily recovery.
• Ensure store standards and operational compliance meet expectations.
• Oversee stocking and scheduling to optimize productivity and customer service.
• Supervise associates within the zone and communicate directives to ensure follow-up.
• Perform Team Leader functions to open/close the store when needed.

Skills

Team leadership

Customer service

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Zone Team Leader to oversee a store zone, lead a merchandising-focused team, and ensure an exceptional customer experience. The role involves guiding associates and executing procedures for displays, pricing, signage, and stock replenishment.

You will open and close the store as needed, schedule staff, and ensure compliance with store standards and company programs while delivering strong customer service and operational excellence.