Zone Manager

Paradies Lagardère; San Diego (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

Paradies Lagardère in the United States is seeking a Zone Manager – Retail to lead sales, service, and store operations across shifts. You will coach associates, uphold merchandising standards, and supervise daily execution to deliver First Class Service.

The role reports to the Retail Department and starts at $22 per hour. This full-time position requires hands-on leadership, strong customer focus, and the ability to coordinate team efforts to maximize performance.

Qualifications

• Coaches and trains Associates to uphold service standards.
• Drives merchandising execution and store presentation.
• Leads daily operations and provides supervision during shifts.
• Addresses escalated customer and associate inquiries.

Responsibilities

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures
• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT/register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people
• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Job description

Position Summary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Position Title: Zone Manager – Retail

Employment Classification: Full Time

Position Reports To: Department: Retail

Starting Pay: $22/HR

Duties and Responsibilities

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures

Operations

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT/register issues and escalate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned