Retail Wireless Expert - Training Pay + Stock Benefits

T-Mobile; Waterville (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate across channels to deliver a seamless customer experience. Requirements include a High School diploma and at least 6 months in customer service or sales; the role offers competitive pay, on-the-job training, stock

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service decisions in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate across channels to deliver a seamless customer experience. Requirements include a High School diploma and at least 6 months in customer service or sales; the role offers competitive pay, on-the-job training, stock