Mobile Wireless Expert: Growth, Stock & Training Pay

T-Mobile; Laredo (TX); On-site; USD 52,349,000 - 61,992,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

12 paid holidays

Tuition assistance

Flexible scheduling

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in retail environments, demonstrating network coverage, service plans, and product features while building product knowledge and delivering personalized technology and service solutions.

You will participate in training to deepen understanding of retail processes and wireless technology innovations, contributing to a high-quality customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Legal to work in US

Education

High School Diploma/GED

6 months experience in customer service or sales

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in retail environments, demonstrating network coverage, service plans, and product features while building product knowledge and delivering personalized technology and service solutions.

You will participate in training to deepen understanding of retail processes and wireless technology innovations, contributing to a high-quality customer experience.