Retail Wine & Customer Service Specialist

totalwine; Humble (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k) & HSA

Disability & life insurance

Parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More is seeking friendly, sales‑oriented Store Team Members to provide outstanding customer service while helping customers choose products. You’ll help with inventory, merchandising, curbside pickup, and may assist with deliveries. Training in wine, spirits, and beer will boost product knowledge.

A flexible schedule including evenings and weekends is expected. The role emphasizes safety, compliance with alcohol laws, and a positive shopping experience across the store.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience, 1+ years of experience in a retail setting preferred.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross‑functional responsibilities as assigned and perform other duties as assigned
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function

Skills

Customer service

Sales skills

Product knowledge

Communication

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking friendly, sales‑oriented Store Team Members to provide outstanding customer service while helping customers choose products. You’ll help with inventory, merchandising, curbside pickup, and may assist with deliveries. Training in wine, spirits, and beer will boost product knowledge.

A flexible schedule including evenings and weekends is expected. The role emphasizes safety, compliance with alcohol laws, and a positive shopping experience across the store.