Retail & Travel Concierge: Legendary Service Pro

ace; San Clemente (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Retail Service Specialist in California to greet members, upsell AAA products, and provide notary and DMV services when required. You’ll assist with travel bookings, passport photos, and cash handling, while meeting sales and service goals.

The role requires local travel capability, a high school diploma or GED, and availability Monday–Friday with Saturdays as needed. Notary license within 1 year may be required where offered.

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain valid notary license as required.
• Experience with Microsoft Office basics.
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• Notary Public must be obtained within 1 Year.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik travel routings, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Skills

Retail sales

Sales targets

Notary assistance

Microsoft Office

Flexible schedule

Local travel

Education

High School Diploma or GED

Notary Public (within 1 year)

Tools

Microsoft Office

Job description

Auto Club Enterprises is seeking a Retail Service Specialist in California to greet members, upsell AAA products, and provide notary and DMV services when required. You’ll assist with travel bookings, passport photos, and cash handling, while meeting sales and service goals.

The role requires local travel capability, a high school diploma or GED, and availability Monday–Friday with Saturdays as needed. Notary license within 1 year may be required where offered.