Retail Transformation Training Lead

WHSmith; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

WHSmith is seeking a Retail Transformation Development Manager at our Support Center in Las Vegas to design, develop, and deploy training programs that strengthen store readiness and transformation adoption across North America.

You will partner with Field Operations and Central Teams to translate business priorities into scalable learning solutions, coach leaders, and drive operational performance, compliance, and customer experience.

Qualifications

• Bachelor's degree in Business, Management, Hospitality, Retail Operations, or related field.
• 3-5 years designing, developing, and deploying training programs for leaders and frontline teams.
• Experience applying adult learning principles and instructional design.
• Experience deploying training at scale across geographically dispersed retail teams.
• Experience developing blended learning solutions (ILT, virtual, LMS, train-the-trainer, in-store coaching).
• Ability to measure training effectiveness through adoption data and performance metrics.
• Strong project management skills with cross-functional coordination.
• Willingness to travel up to 50% across North America.
• Flexibility to work evenings, weekends, holidays.

Responsibilities

• Develop strategic training programs to support retail initiatives and drive consistent execution.
• Design, develop, and deploy transformation training plans, materials, and tools that help store teams adopt new processes.
• Build capability, confidence, and adoption among field leaders and store teams.
• Partner with cross-functional and central support teams to create scalable training solutions that support store readiness, project delivery, and sustained adoption.
• Coach local leaders and frontline teams to reinforce adoption and execution.
• Develop, maintain, and deliver operational training materials, playbooks, job aids, and deployment resources.
• Facilitate instructor-led, virtual, and in-store training programs that support operational priorities.
• Provide hands-on coaching focused on operational excellence, inventory control, shrink reduction, compliance, customer experience, and commercial execution.
• Identify operational capability gaps and deliver targeted training solutions that improve performance and consistency.
• Support field teams and Multi-Unit Managers in achieving sales, shrink, labor, cost, and compliance goals through targeted training initiatives.
• Translate enterprise operational strategies into actionable training plans for field teams.
• Collaborate with internal partners to analyze operational data to identify trends, root causes, and improvement opportunities.
• Build scalable action plans that ensure timely, on-budget delivery of training projects.
• Identify focus stores and coordinate targeted operational support based on business needs and performance trends.
• Partner with Multi-Unit Managers to stabilize underperforming or high-risk locations.

Skills

Instructional design

Adult learning

Project management

Stakeholder management

Cross-functional influence

Coaching

Education

Bachelor's degree in Business, Management, Hospitality, Retail Operations

Tools

Learning Management System (LMS)

Microsoft Office

Analytics tools

Job description

WHSmith is seeking a Retail Transformation Development Manager at our Support Center in Las Vegas to design, develop, and deploy training programs that strengthen store readiness and transformation adoption across North America.

You will partner with Field Operations and Central Teams to translate business priorities into scalable learning solutions, coach leaders, and drive operational performance, compliance, and customer experience.