Retail Transformation & Training Lead

WHSmith North America

New York (NY)

On-site

USD 110,000 - 150,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

WHSmith North America seeks a Retail Training Development Manager to design, develop, and deploy practical training programs across North America. You will partner with Field Operations and Central teams to translate business priorities into scalable training solutions for store readiness and customer experience.

Lead with hands-on coaching, develop materials, and drive adoption, compliance, and performance improvements across multi-site operations.

Qualifications

3–5 years designing, developing, facilitating, and deploying training programs for leaders and frontline teams.
Experience applying adult learning principles and instructional design to develop role-based training solutions.
Experience deploying training at scale across geographically dispersed retail field teams.
Ability to measure training effectiveness via adoption data, performance metrics, and feedback.
Strong project management with timelines, milestones, and cross-functional dependencies.

Responsibilities

Develop strategic training programs that support retail initiatives and drive consistent execution.
Design, develop, and deploy transformation training plans, materials, and tools.
Coach field leaders and store teams to reinforce adoption and execution.
Collaborate with cross-functional and central teams to create scalable training solutions.
Monitor adoption and execution, identify opportunities for continuous improvement.