Retail Transformation Leader — Multi-Unit Training

WHSmith; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

WHSmith in Las Vegas, NV seeks a Retail Transformation Trainer to lead cross-location initiatives and champion coaching and capability development. You will influence store managers, partner with cross-functional teams, and drive strategic transformations across airport and resort retail locations.

The role requires strong leadership, a proven track record in multi-unit management, and the ability to travel extensively to support locations and initiatives.

Qualifications

• 5+ years of leadership in retail or related high-volume environments.
• Proven multi-unit management across sales, profitability, and operations.
• Experience delivering training, coaching, and leadership development.
• Strong knowledge of retail KPIs, labor management, and inventory controls.
• Willingness to travel extensively and work flexible hours.

Responsibilities

• Lead sales, operational excellence, and transformational change initiatives across multiple airport and resort retail locations.
• Partner with Store Managers to drive sales growth, profitability, customer experience, compliance, and overall business performance.
• Deliver training, coaching, and leadership development programs that strengthen sales execution, operational consistency, and team capability.
• Analyze business metrics, identify performance opportunities, and implement action plans to improve results and operational effectiveness.
• Support underperforming locations, new store openings, remodels, leadership transitions, and other critical business initiatives.
• Ensure compliance with company policies, operational standards, inventory controls, health and safety requirements, and regulatory guidelines.
• Collaborate with cross-functional teams including Operations, Commercial, Human Resources, Asset Protection, and Property Leadership to execute strategic priorities.
• Conduct regular field visits to assess performance, reinforce standards, provide coaching, and support successful adoption of new programs and business initiatives.

Skills

Leadership experience

Multi-unit management

Training & development

Retail operations

KPIs & performance analysis

Labor management

Customer experience

Microsoft Office

Travel readiness

Tools

Microsoft Office Suite

Operational reporting tools

Job description

WHSmith in Las Vegas, NV seeks a Retail Transformation Trainer to lead cross-location initiatives and champion coaching and capability development. You will influence store managers, partner with cross-functional teams, and drive strategic transformations across airport and resort retail locations.

The role requires strong leadership, a proven track record in multi-unit management, and the ability to travel extensively to support locations and initiatives.