Retail Training Specialist

FERRAGAMO; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Ferragamo is seeking a Retail Training Specialist to support the Retail Training team across the U.S. and Canada. You will schedule sessions, manage records, prepare materials, and serve as the first point of contact for store teams with training questions.

You will collaborate with HR, Store Management, and the Training Manager to ensure onboarding milestones are met and training programs run smoothly, including LMS administration and reporting.

Qualifications

• 1–3 years in admin, coordination, or HR/training support (retail preferred).
• Excellent organization, scheduling, and attention to detail.
• Experience with LMS and MS Office; strong written/verbal communication.

Responsibilities

• Schedule training sessions (in-person, virtual, and on-the-job).
• Prepare and ship training materials, workbooks, and welcome kits.
• Coordinate new hire training schedules and onboarding milestones.
• Maintain LMS records, attendance, and completion data; assign courses.
• Prepare reports on participation, completion rates, and onboarding status.
• Update training decks, job aids, and guides; support product launches and policy changes.
• Serve as first contact for store teams with training, scheduling, and system questions.
• Process training expenses and vendor invoices; support ad hoc projects.

Skills

Admin support

Organization

Communication

MS Office

Data reporting

Retail experience

LMS

Education

High school diploma

Bachelor's degree preferred

Tools

LMS platforms

Excel

PowerPoint

Outlook

Job description

At Ferragamo, we're more than just building a Brand. We are redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you're more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let's Evolve Iconic and create the next exciting chapter.

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive - they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here).

Position Summary

The Retail Training Specialist provides administrative and logistical support to the Retail Training team and to boutique teams across the U.S. and Canada. You will keep training running smoothly by scheduling sessions, managing records, preparing materials, and serving as the first point of contact for store teams with training questions. You will work closely with the Retail Training Team, Human Resources, and Store Management.

Key Responsibilities

• Schedule and coordinate training sessions (in-person, virtual, and on-the-job), including calendars, invitations, venues, travel, and materials
• Prepare, print, and ship training materials, workbooks, and welcome kits
• Partner with HR to coordinate new hire training schedules and follow up with stores on onboarding milestones
• Maintain training records, attendance, and completion data in the LMS; assign courses and track required and compliance training deadlines
• Prepare regular reports on participation, completion rates, and onboarding status, and compile feedback surveys and assessment results
• Format and update training decks, job aids, and guides, and support rollouts for product launches, seasonal events, and policy changes
• Serve as the first point of contact for store teams with training, scheduling, and system questions, escalating complex needs to the Training Manager
• Process training-related expenses and vendor invoices, and handle ad hoc administrative projects
• Handle ad hoc projects and administrative tasks as needed

Qualifications

Required

• 1-3 years of administrative, coordination, or HR/training support experience (retail experience preferred)
• Excellent organization, scheduling, and attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Outlook
• Comfortable working with data, trackers, and reports
• High school diploma required; bachelor's degree preferred
• Experience with a learning management system (LMS)
• Experience in luxury or specialty retail

Physical Requirements

• Occasional domestic travel to stores and training events
• Ability to lift up to 20 lbs when handling training materials
• Ability to sit, stand, and move about for extended periods