Retail Trainer & Onboarding Coach

Goodwill Industries of Michiana; Gary (IN); On-site; USD 41,000 - 51,000; Full time

Job summary

Goodwill Industries of Michiana seeks a Retail Trainer to design and deliver engaging training for our retail staff. You will lead orientations, coach employees, and ensure knowledge and tools to deliver top customer service and meet sales goals.

You will report to the District Manager and oversee onboarding, provide ongoing support, and drive operational excellence in a fast-paced retail environment. This role emphasizes talent development and effective training initiatives.

Qualifications

• Ability to pass a criminal background check and drug screen.
• Excellent verbal and written communication with strong listening and interpersonal abilities to engage diverse individuals.
• High school diploma or equivalent or ability to obtain through The Excel Center.
• Technologically proficient with Microsoft Office programs (Word, Excel, PowerPoint, Publisher).
• Proven experience in teaching, training, or group facilitation with ability to motivate diverse learners.

Responsibilities

• Utilize training documentation to track new hire progress and provide updates to relevant stakeholders.
• Perform additional duties as assigned by the supervisor.
• Complete onboarding documentation, including Form I-9, and coordinate with Store and District Managers regarding paperwork and training status.
• Collect and relay feedback from new hires to improve onboarding experience.
• Participate in retail meetings to stay informed about company updates and training initiatives.

Skills

Training delivery

Public speaking

Interpersonal skills

Group facilitation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill Industries of Michiana seeks a Retail Trainer to design and deliver engaging training for our retail staff. You will lead orientations, coach employees, and ensure knowledge and tools to deliver top customer service and meet sales goals.

You will report to the District Manager and oversee onboarding, provide ongoing support, and drive operational excellence in a fast-paced retail environment. This role emphasizes talent development and effective training initiatives.