Customer Experience Specialist

The-Spinx-Company; Summerville (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

The Spinx Company is seeking a Customer Service Representative to join our team. You will deliver fast, friendly service, handle transactions accurately, and uphold store policies and core values while supporting safety, food quality, and operations standards.

Responsibilities include shift punctuality, cross-training, customer issue reporting, cash handling, and adherence to age-verification rules. This role emphasizes teamwork and a welcoming store environment.

Qualifications

• The CSR must be available for varying shifts including nights, weekends and holidays.
• Ability to perform essential duties satisfactorily and adapt to training opportunities.

Responsibilities

• Report for scheduled shifts on time with a clean, professional appearance.
• Cross-trained to perform retail and food service tasks for flexibility.
• Follow safety policies; report accidents or hazards to management.
• Provide fast, friendly, accurate service; ensure customers feel valued.
• Maintain organized, clean work area, sales floor, and restrooms.
• Keep exterior of building and forecourt clean and orderly.
• Protect company assets and handle cash following policies.
• Comply with age-restricted sale laws; verify age with ID when needed.
• Support merchandising, pricing, food service and admin requirements.
• Set a positive store tone and understand essential store functions.
• Follow Store Operations Communication guidelines for information flow.
• Assist customers and expedite lines at self-checkout where present.

Job description

The Spinx Company is seeking a Customer Service Representative to join our team. You will deliver fast, friendly service, handle transactions accurately, and uphold store policies and core values while supporting safety, food quality, and operations standards.

Responsibilities include shift punctuality, cross-training, customer issue reporting, cash handling, and adherence to age-verification rules. This role emphasizes teamwork and a welcoming store environment.