Retail Tech Support & Repairs Specialist

Socket.dev; Scottsdale (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot complex issues, and educate customers on repairs and product services. You will stay current with Apple products and repair processes to ensure high-quality service at the Genius Bar.

Role emphasizes empathy, teamwork, and will involve working a schedule that may include nights, weekends, and holidays. A passion for helping customers and deep product knowledge are essential.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Willingness to learn Apple products and repair processes.
• Strong interpersonal skills and customer focus.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high‑quality repairs.
• Provide technical support and skilled troubleshooting for customer issues.
• Educate customers on repair options and Apple services.

Skills

Technical troubleshooting

Customer service

Product knowledge

Team collaboration

Education

High school diploma or equivalent

Tools

Repair tools

Diagnostic tools

Job description

Apple Retail is seeking a Technical Specialist to deliver exceptional service, troubleshoot complex issues, and educate customers on repairs and product services. You will stay current with Apple products and repair processes to ensure high-quality service at the Genius Bar.

Role emphasizes empathy, teamwork, and will involve working a schedule that may include nights, weekends, and holidays. A passion for helping customers and deep product knowledge are essential.