Genius Bar Tech Specialist

Omaze; Lancaster (Lancaster County); On-site; USD 38,000 - 58,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver exceptional customer service while providing technical support and troubleshooting for Apple products. You will educate customers on repair options and Apple services and work with the team to diagnose and resolve issues efficiently.

In this role you will stay updated on Apple hardware and software, collaborate with leadership to identify recurring problems, and help create a positive, inclusive customer experience on the sales floor.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and holidays in the retail store.
• Ability to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Commitment to contributing to an inclusive environment and delivering excellent customer service.

Responsibilities

• Provide technical support and skilled troubleshooting for Apple customers.
• Educate customers on repair options and Apple products and services.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Support team with identifying recurring repair problems and sharing feedback with Apple.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Team collaboration

Adaptability

Curiosity

Job description

Apple Retail is seeking a Technical Specialist to deliver exceptional customer service while providing technical support and troubleshooting for Apple products. You will educate customers on repair options and Apple services and work with the team to diagnose and resolve issues efficiently.

In this role you will stay updated on Apple hardware and software, collaborate with leadership to identify recurring problems, and help create a positive, inclusive customer experience on the sales floor.