Retail Tech Repair Specialist – iPhone & Devices

Apple Inc.; Westlake (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock purchase plan

Relocation assistance

Tuition reimbursement

Job summary

Apple Inc. in Westlake, OH is seeking a Technical Expert to perform iPhone and Apple product repairs and educate customers on repair options.

The role emphasizes troubleshooting, high-quality service, and teamwork within a fast-paced retail environment. The ideal candidate has retail experience, strong manual dexterity for hardware work, and the ability to clearly communicate repair steps and product benefits.

Qualifications

• Experience in retail or sales settings.
• Ability to visually inspect hardware and perform precise repairs.
• Experience troubleshooting hardware and software in a customer-service environment.

Responsibilities

• Deepen knowledge of Apple products, services and Genius Bar repair processes to support high-quality repairs.
• Troubleshoot, diagnose, repair and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and Apple products and services and present recommendations.
• Work with team leaders to identify recurring repair problems and share feedback with Apple.
• Perform other tasks as needed, including support for customer-facing activities on or off the sales floor.

Skills

Retail experience

Hardware troubleshooting

Customer service

Apple hardware repair

Tools

Apple hardware repair tools

Job description

Apple Inc. in Westlake, OH is seeking a Technical Expert to perform iPhone and Apple product repairs and educate customers on repair options.

The role emphasizes troubleshooting, high-quality service, and teamwork within a fast-paced retail environment. The ideal candidate has retail experience, strong manual dexterity for hardware work, and the ability to clearly communicate repair steps and product benefits.