Retail Tech Experience Specialist — Sales & Service

2020 Companies, Inc.; Cerritos (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Hourly wage $20

DailyPay

15+ hours weekly

Consistent schedule

Training & development

Job summary

Samsung Experience Store in Cerritos, CA is seeking a Sales Experience Associate – part‑time to greet customers, assess needs, and guide them through the full sales journey. You will develop product knowledge and deliver a personalized concierge experience to drive satisfaction and loyalty.

You will demonstrate basic device troubleshooting, upsell bundles, and build lasting relationships while participating in ongoing training to become a Samsung expert.

Qualifications

• Deliver customer-centric solutions and build lasting relationships.
• Achieve sales results in a retail environment.
• Maintain trust through honesty and integrity.
• Adapt sales approach to evolving customer needs.

Responsibilities

• Greet customers with an energetic, welcoming attitude.
• Ask open-ended questions to uncover needs and guide them through the sales journey.
• Demonstrate basic device troubleshooting and diagnose issues.
• Upsell product bundles to increase sales.
• Build lasting relationships to encourage repeat business.
• Handle escalations with empathy and resolve issues.
• Complete training to become a Samsung expert.

Skills

Customer focus

Communication

Persuasive selling

Adaptability

Problem solving

Availability

Integrity

Job description

Samsung Experience Store in Cerritos, CA is seeking a Sales Experience Associate – part‑time to greet customers, assess needs, and guide them through the full sales journey. You will develop product knowledge and deliver a personalized concierge experience to drive satisfaction and loyalty.

You will demonstrate basic device troubleshooting, upsell bundles, and build lasting relationships while participating in ongoing training to become a Samsung expert.