Retail Technician – Tech Repair & Sales

United Smart Tech; Kalamazoo (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Ongoing training & career development

Teamwork-based, inclusive work culture

Job summary

uBreakiFix by Asurion is looking for a Retail Technician in Kalamazoo, MI to repair devices, assist customers, and advance skills through ongoing training.

Position offers starting pay of $15–$16.50 per hour plus monthly store incentives, PTO, and development opportunities in a teamwork-focused environment. Weekend shifts and flexible hours are available to support service goals.

Qualifications

• 6–12+ months of retail, repair, or customer service experience (preferred).
• Some knowledge of smartphones/OS/hardware.
• Bonus points for soldering or tech repair skills.
• Friendly, organized, motivated team players.

Responsibilities

• Troubleshoot + repair phones, tablets, and more
• Talk tech in simple, helpful ways with customers
• Hit performance goals and earn uncapped commission
• Manage store inventory
• Package and ship devices for same-day service
• Promote Connected Home tech protection plans
• Work flexible retail hours (incl. weekends)

Skills

Retail experience

Repair knowledge

Customer service

Job description

Love fixing things and helping people?

Join uBreakiFix by Asurion as a Retail Technician where you'll repair devices, support customers, and get paid for leveling up your skills.

Why Join Us?

• Starts at $15/hr-$16.50 + monthly store incentive
• Paid time off
• Ongoing training & career development
• Teamwork-based, inclusive work culture

What You'll Do

• Troubleshoot + repair phones, tablets, and more
• Talk tech in simple, helpful ways with customers
• Hit performance goals and earn uncapped commission
• Manage store inventory
• Package and ship devices for same-day service
• Promote Connected Home tech protection plans
• Work flexible retail hours (incl. weekends)

What We're Looking For

• 6-12+ months of retail, repair, or customer service experience (preferred)
• Some knowledge of smartphones/OS/hardware
• Bonus points for soldering or tech repair skills
• Friendly, organized, motivated team players

uBreakiFix is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.