Retail Tech Associate: Path to Mobile Expert & Stock Grants

tmobile; Indiana; On-site; USD 2,480,000 - 2,755,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking individuals to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers during shopping journeys in a fast-paced setting.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance loyalty and satisfaction with T-Mobile products and benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking individuals to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers during shopping journeys in a fast-paced setting.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance loyalty and satisfaction with T-Mobile products and benefits.