Retail Team Member II - FT - Myrtle Beach (Surfside)

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Socastee (SC); On-site; USD 24,000 - 32,000; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II to contribute to a welcoming, efficient shopping and donation environment. You will help with donations, merchandise and point-of-sale transactions while delivering an Amazing Customer Experience to every guest.

Join our team committed to integrity, collaboration, and excellence, and help us maintain a respectful, inclusive store culture. Training and growth opportunities are encouraged as you support operations and meet production goals.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to operate POS systems and handle transactions accurately.
• Comfort with sorting, pricing, stocking and merchandising duties.

Responsibilities

• Deliver Amazing Customer Experience to shoppers and donors.
• Serve as an ambassador of Palmetto Goodwill and uphold I-CARE values.
• Accept and process donations, and assist with merchandising and sale of items.
• Maintain clean, safe work environment and follow store procedures.
• Report security or theft concerns to management.

Skills

Customer service

Cashiering

Donation processing

Job description

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.