Retail team member II - FT - Sumter

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Sumter (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto Goodwill in Sumter, SC seeks a Retail Team Member II to deliver ACE to customers and donors. You will handle donations, price and stock merchandise, operate the POS system, and keep the sales floor clean and organized.

The role emphasizes teamwork, learning, and adherence to company values while providing a welcoming shopping and donation experience for the community.

Qualifications

• Demonstrates friendly, helpful service to customers and donors.
• Operates the POS system accurately during sales and donations.
• Maintains clean, organized donation and sales areas.
• Supports merchandise staging and stocking to maximize efficiency.

Responsibilities

• Deliver ACE (Amazing Customer Experience) to customers and donors.
• Accept, sort, price, and stock donated merchandise per guidelines.
• Operate the cash register and assist customers with purchases.
• Maintain store cleanliness and report issues to management.

Skills

Customer service

Cashier

Donation processing

Merchandising

Stocking

Tools

POS system

Job description

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort).
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.